| Standard Support | Platinum Support | |
|---|---|---|
| General review of the issue | ✓ | ✓ |
| Access to knowledge base articles | ✓ | ✓ |
| Email support communication | ✓ | ✓ |
| Regular product updates and fixes | ✓ | ✓ |
| Dedicated account team | ✗ | ✓ |
| Priority Email Support with unlimited communication | ✗ | ✓ |
| Priority bug review and updates | ✗ | ✓ |
| Option for quarterly briefing call with Product Management | ✗ | ✓ |
| Feature requests as priority roadmap input into product | ✗ | ✓ |
